5 Phases of Patient Communication

We understand the importance of excellent clinical care for our patients. However, we often forget the importance of effective communication and how that improves their adherence to care and, ultimately, their outcomes. 

As chiropractors, we tend to under-communicate or even over-communicate. We are busy, we are distracted, we don’t have systems in place, and we sometimes assume the patient knows things we know. 

On the flip side, we often verbal vomit on them with too much info, too much jargon, and too much science. It is like drinking water from a fire hose from them on the first visit. It is okay to slowly drip the information to them over the course of their treatment plan so they can comprehend it and actually implement some of it. 

In this episode, I break down 5 phases of patient communication and how you can clearly guide them on their recovery from pain and injury, and then what comes next after they are discharged. 

Just like anything, you may struggle with this communication early into implementing it, but you will improve and you will become great at communicating with your patients. 

I challenge you to implement a system of communication in your practice, implement it, and then practice it with your patients and see the improvement in yourself, patient adherence, and patient outcomes. Communication absolutely has an impact on patient outcomes, so don’t discount its importance.


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About the author, Kevin

Dr. Kevin Christie is a Chiropractic Physician and Certified Ergonomic Assessments Specialist (CEAS II) who dedicates himself to treating his patients’ symptoms and physical dysfunctions, whether it’s a professional athlete, a weekend golfer, or an office worker. 

Dr. Christie received his B.S. degree from the Florida State University in Exercise Physiology and was an assistant strength & conditioning coach for FSU athletics. His education and desire for learning continued at Logan College of Chiropractic in St. Louis where he received his Doctor of Chiropractic and Masters In Human Biology degrees. 

Dr. Christie is currently the CEO of Health-Fit Corporate Wellness which provides On-Site Chiropractic and Ergonomics for corporations such as Royal Caribbean, ADT Security, Tyco Integrated Systems, World Fuel Services, Strategic Coach, Frito-Lay, and others. 

In 2016 he launched The Modern Desk Jockey Podcast, which provides healthy solutions for the desk worker. 

Dr. Christie has been the Chiropractic/Sports Medicine Physician for multiple football academies in South Florida. He is currently the Sports Chiropractor for XPE Combine Prep Program in Boca Raton, FL. This role includes treating the college football players during the NFL Combine Prep Program and the NFL Combine in Indianapolis. He also has worked on over 500 NFL, MLB and NHL players for these strength & conditioning companies during their off-season Pro NFL/MLB programs.

In November 2009, Dr. Christie was appointed by Governor Charlie Crist to the Board of Athletic Trainers as the Chiropractic advisor. This appointment is through the year 2017 and will include working with and advising the Board of Athletic Trainers on maintaining and improving the quality of care for Certified Athletic Trainers in the state of Florida.

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