Leveraging Technology for Sales and Retention with Keenan Assaraf

There are a lot of moving parts in the experience of the patient. From scheduling their initial appointment to adhering to their treatment plan, to coming back in for new conditions. 

There are many touch points, and oftentimes our team is overwhelmed and struggles to keep up with all the communication needed for patients. 

 

What if we could leverage technology to automate some touchpoints and digitize others? 

 

In this episode, I interview Keenan Assaraf of Review Wave on how to leverage technology to improve your patient experience and improve the efficiency of your office. 

 

We discuss the following topics that are vital in the patient experience: 

  • Online Scheduling

  • What to do when a patient is late for their appointment

  • Reactivation campaigns

  • Appointment Reminders

  • Google Reviews

  • Two-Way Texting

  • The Psychology of convenience

 

To find out more about Review Wave and how you can automate and digitize much of your patient experience without losing the personalization, schedule a call at https://www.reviewwave.com/book-a-demo/keenan/ or email him at keenan@reviewwave.com.


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About the author, Kevin

Dr. Kevin Christie is a Chiropractic Physician and Certified Ergonomic Assessments Specialist (CEAS II) who dedicates himself to treating his patients’ symptoms and physical dysfunctions, whether it’s a professional athlete, a weekend golfer, or an office worker. 

Dr. Christie received his B.S. degree from the Florida State University in Exercise Physiology and was an assistant strength & conditioning coach for FSU athletics. His education and desire for learning continued at Logan College of Chiropractic in St. Louis where he received his Doctor of Chiropractic and Masters In Human Biology degrees. 

Dr. Christie is currently the CEO of Health-Fit Corporate Wellness which provides On-Site Chiropractic and Ergonomics for corporations such as Royal Caribbean, ADT Security, Tyco Integrated Systems, World Fuel Services, Strategic Coach, Frito-Lay, and others. 

In 2016 he launched The Modern Desk Jockey Podcast, which provides healthy solutions for the desk worker. 

Dr. Christie has been the Chiropractic/Sports Medicine Physician for multiple football academies in South Florida. He is currently the Sports Chiropractor for XPE Combine Prep Program in Boca Raton, FL. This role includes treating the college football players during the NFL Combine Prep Program and the NFL Combine in Indianapolis. He also has worked on over 500 NFL, MLB and NHL players for these strength & conditioning companies during their off-season Pro NFL/MLB programs.

In November 2009, Dr. Christie was appointed by Governor Charlie Crist to the Board of Athletic Trainers as the Chiropractic advisor. This appointment is through the year 2017 and will include working with and advising the Board of Athletic Trainers on maintaining and improving the quality of care for Certified Athletic Trainers in the state of Florida.

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