What is Your Net Promoter Score?

Sometimes the silent killer of a chiropractic practice is having a poor Net Promoter Score. You can be a good doctor, understand business, and perform effective marketing, but if your Net Promoter Score is suffering, you may see stagnant growth.

In this episode, Dr. Jay Greenstein joins us to discuss everything Net Promoter Score. He defines it for us, discusses the impact on your business, and the drivers of a positive Net Promoter Score.

We have seen chiropractors who don’t do any marketing and aren’t that good at business, but they have a waiting list. Typically, this doctor has a very high Net Promoter Score and has a raving fan base that pounds the table for their friends and family to “go see my chiropractor!”

Dr. Greenstein helps guide you to start measuring your Net Promoter Score and how to improve your new patient referrals, patient adherence, and reactivations by implementing certain strategies.

I am making our next campaign a Net Promoter Score survey and I highly recommend you consider that after you listen to this episode.

LISTEN NOW!!

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About the author, Kevin

Dr. Kevin Christie is a Chiropractic Physician and Certified Ergonomic Assessments Specialist (CEAS II) who dedicates himself to treating his patients’ symptoms and physical dysfunctions, whether it’s a professional athlete, a weekend golfer, or an office worker.

Dr. Christie received his B.S. degree from the Florida State University in Exercise Physiology and was an assistant strength & conditioning coach for FSU athletics. His education and desire for learning continued at Logan College of Chiropractic in St. Louis where he received his Doctor of Chiropractic and Masters In Human Biology degrees.

Dr. Christie is currently the CEO of Health-Fit Corporate Wellness which provides On-Site Chiropractic and Ergonomics for corporations such as Royal Caribbean, ADT Security, Tyco Integrated Systems, World Fuel Services, Strategic Coach, Frito-Lay, and others.

In 2016 he launched The Modern Desk Jockey Podcast, which provides healthy solutions for the desk worker.

Dr. Christie has been the Chiropractic/Sports Medicine Physician for multiple football academies in South Florida. He is currently the Sports Chiropractor for XPE Combine Prep Program in Boca Raton, FL. This role includes treating the college football players during the NFL Combine Prep Program and the NFL Combine in Indianapolis. He also has worked on over 500 NFL, MLB and NHL players for these strength & conditioning companies during their off-season Pro NFL/MLB programs.

In November 2009, Dr. Christie was appointed by Governor Charlie Crist to the Board of Athletic Trainers as the Chiropractic advisor. This appointment is through the year 2017 and will include working with and advising the Board of Athletic Trainers on maintaining and improving the quality of care for Certified Athletic Trainers in the state of Florida.

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