Impactful Surveys that Actually Improve the Patient Experience

If you don’t know what your patients think, you can only guess. You don’t know why patients leave, what treatments they want or if your staff treats them badly.

But if you always knew your patients’ thoughts? You’d always give them the right treatment, have more loyal patients and solve dissatisfaction.

It might sound unrealistic, but you can find out what your patients think with a simple tool.

Dr. Matthew Champagne does it every day. In this episode, Dr. Champagne shows you how simple surveys can have a giant impact on your practice–and improve both your and your patients’ experiences.

Ready to stop guessing and work based on data? Listen now!

Show highlights include:

The easiest way to book more visits without spending a penny on marketing. This can consume a market, so don’t let your competitors hear this! (3:33)
How to create a gravitational pull to your practice by having a “survey conversation” with your patient before they leave. (4:35)
Why your surveys make patients hate you–and the type of question that serves your patients and makes them love you. (10:01)
Scribble these 4 words on a piece of paper, tape it to your wall and get more survey answers than a mass email. (16:20)
Use this non-salesy script to keep disgruntled patients from going to the competition (these words make them raving fans instead). (16:49)
Why nobody fills out your survey emails—and the “reverse strategy” which makes people jump at them. (19:24)
The 3 “exploratory” questions patients love to fill out—skip this and they’ll flee your survey instantly. (26:02)

Link mentioned on the show: http://matthewchampagne.com/MCM

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or contact at kevin@moderndeskjockey.com

About the author, Kevin

Dr. Kevin Christie is a Chiropractic Physician and Certified Ergonomic Assessments Specialist (CEAS II) who dedicates himself to treating his patients’ symptoms and physical dysfunctions, whether it’s a professional athlete, a weekend golfer, or an office worker.

Dr. Christie received his B.S. degree from the Florida State University in Exercise Physiology and was an assistant strength & conditioning coach for FSU athletics. His education and desire for learning continued at Logan College of Chiropractic in St. Louis where he received his Doctor of Chiropractic and Masters In Human Biology degrees.

Dr. Christie is currently the CEO of Health-Fit Corporate Wellness which provides On-Site Chiropractic and Ergonomics for corporations such as Royal Caribbean, ADT Security, Tyco Integrated Systems, World Fuel Services, Strategic Coach, Frito-Lay, and others.

In 2016 he launched The Modern Desk Jockey Podcast, which provides healthy solutions for the desk worker.

Dr. Christie has been the Chiropractic/Sports Medicine Physician for multiple football academies in South Florida. He is currently the Sports Chiropractor for XPE Combine Prep Program in Boca Raton, FL. This role includes treating the college football players during the NFL Combine Prep Program and the NFL Combine in Indianapolis. He also has worked on over 500 NFL, MLB and NHL players for these strength & conditioning companies during their off-season Pro NFL/MLB programs.

In November 2009, Dr. Christie was appointed by Governor Charlie Crist to the Board of Athletic Trainers as the Chiropractic advisor. This appointment is through the year 2017 and will include working with and advising the Board of Athletic Trainers on maintaining and improving the quality of care for Certified Athletic Trainers in the state of Florida.

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