How To Build Company Culture and Customer Experience

Unless you run a giant practice, company culture and customer experience probably sound like corporate words—not something you should focus on. You need to get patients, work less and help people, right?

Wrong. If you don’t build a culture and give your patients a great experience, your practice will crumble. When that crucial employee leaves, when your favorite patient leaves a 1-star review—that’s when bad culture and experience bite you in the back.

In this episode, you’ll hear from Alison Taylor, who co-founded Jane software. You’ll find out how to build company culture and customer experience to build a practice for the long-term.

Ready to keep patients for decades and work with motivated employees every day? Listen now!

Show highlights include:

How to slash your documentation time in half and free up time for what really matters instead. (11:30)
Why your practices’ name can build instant trust—or repel patients at first sight. (24:58)
The biggest danger of practice growth (this drives patients away like nothing else). (30:05)
How your staff drive away patients without knowing it. (31:05)
The vital system that’s broken in most practices. (31:11)
What marketing strategies not to try (even if it comes from “gurus”). (43:48)

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or contact at kevin@moderndeskjockey.com

About the author, Kevin

Dr. Kevin Christie is a Chiropractic Physician and Certified Ergonomic Assessments Specialist (CEAS II) who dedicates himself to treating his patients’ symptoms and physical dysfunctions, whether it’s a professional athlete, a weekend golfer, or an office worker.

Dr. Christie received his B.S. degree from the Florida State University in Exercise Physiology and was an assistant strength & conditioning coach for FSU athletics. His education and desire for learning continued at Logan College of Chiropractic in St. Louis where he received his Doctor of Chiropractic and Masters In Human Biology degrees.

Dr. Christie is currently the CEO of Health-Fit Corporate Wellness which provides On-Site Chiropractic and Ergonomics for corporations such as Royal Caribbean, ADT Security, Tyco Integrated Systems, World Fuel Services, Strategic Coach, Frito-Lay, and others.

In 2016 he launched The Modern Desk Jockey Podcast, which provides healthy solutions for the desk worker.

Dr. Christie has been the Chiropractic/Sports Medicine Physician for multiple football academies in South Florida. He is currently the Sports Chiropractor for XPE Combine Prep Program in Boca Raton, FL. This role includes treating the college football players during the NFL Combine Prep Program and the NFL Combine in Indianapolis. He also has worked on over 500 NFL, MLB and NHL players for these strength & conditioning companies during their off-season Pro NFL/MLB programs.

In November 2009, Dr. Christie was appointed by Governor Charlie Crist to the Board of Athletic Trainers as the Chiropractic advisor. This appointment is through the year 2017 and will include working with and advising the Board of Athletic Trainers on maintaining and improving the quality of care for Certified Athletic Trainers in the state of Florida.

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